I placed an order which I did via 'phone, was assured all would be dispatched ok. I had a phone call the following day informing me that their supplier had said the product was available when, in fact, in wasn't They assured me that they would do their best to: either locate this item locally or I might have to wait till the month end till the part was in stock again. As they had not easily just said the part wasn't available, looked at other stores for supply and at end, said they would make sure I got the item by the month end I felt that was where you have a dealer who 'pts themselves out' so to speak, so you are supplied with what you asked for. Well doneI say.