Absolutely appalling customer service. Website stated I had received my order (I had not) yet delivery company still stated order raised no further tacking details. Customer service passed this on to the investigations department. I requested a refund they stated they would not give me until the investigation into the delivery company had been completed. I had paid for goods I had not received and they were unable to provide me with a time scale for resolving complaints and investigations. There is no way to contact the company by phone only contact through email and live chat. The customer service team stopped responding to my emails. This took sever weeks resolve. I would seriously advise anyone thinking of using this company not to. A company doesn’t receive this much negative feedback from a few disgruntled customers this is the majority of customer using the service and reviewing it.