Shipley is a good website, however Proovia is awful.
Proovia misdelivered parts of my wardrobe
Proovia misdelivered parts of my expensive oak wardrobe.
You can phone them about a delivery, but as soon as you have a claim, they will stop talking to you and refer you to their so called 'claims department' which you can only talk to via email.

Their 'claims department' is just a girl who will tell you your claim is invalid (without any fair investigation whatsoever, even when faced with clear proof).

I understand delivery companies can make a mistake, however it is the way that Proovia deal with problems -> blaming the collection point even though you have proof they gave them the right item, divert the problem to the air or in some way back to you
Posted 6 months ago
Hi Hannah,

I am sorry that your experience was not a positive one.

Shiply act as a neutral venue, a platform where users and transporters can meet and enter into their own negotiations.

We do not do any of the transporting ourselves nor act as a broker or agent for the transporter on the platform.

Please leave a review for your chosen transport provider on their individual Shiply profile so that other users may benefit from your experience.

We operate a fulltime customer service team so please try and get in touch again between the hours below.

We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to

Kind Regards,
Posted 6 months ago
Shiply is rated 4.61 based on 26,931 reviews

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