J
Booked car freight with Shiply on the promise that as soon as a deposit was paid, I would be provided with the transport provider's details. A week later and still nothing, including numerous unanswered service requests that I lodged with Shiply. I was finally refunded my deposit after lodging a PayPal dispute. Throughout and even now, I have still not heard a peep from Shiply - no apology, no explanation. At least they refunded the deposit however it took me chasing it up through PayPal (thank goodness this is how I paid!). Meanwhile, I wasted a week waiting on the promise of a service delivery that never came.
Helpful Report
Posted 2 months ago
Hi,

I am sorry that your experience was not a positive one.

I am glad that your deposit has now been successfully refunded.

I hope this one incident has not deterred you from using Shiply again in the near future.

If there is anything else we can do for you please get in touch.

We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com

Kind Regards,
Anne
Posted 2 months ago
Shiply is rated 4.61 based on 26,291 reviews

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