Shiply were great throughout the whole process they kept in regular contact with me and updated me frequently, until my item arrived and the delivery men called me from the bottom of the stairs asking me for £20 cash to bring the item up the stairs. I advised I had never been informed of this charge before and would not have used the service if this had been the case. It was extremely awkward for me being called at night and asked for £20 which I wasn’t prepared for at the very last minute. The men delivered the item regardless but I felt a bit stressed by that last part of the delivery.