Dear Sirs, You as a company do exactly what you say, as far as the system goes I cannot fault your procedures. What I can say is the truly AWFUL service that I received from one of your couriers - Parcel Masters. This order has been going on since 10th October. The parcel still has STILL Not Been delivered, despite being promised on at least 3 occasions. To say I (and the recipient) are upset is a gross understatement. Despite numerous efforts by myself to contact ‘Daniel’ he has not responded once! You advised me, in a previous phone call to report the item to the police as stolen, this I will have no option but to do. I would however appreciate some support and comment regarding this issue from yourselves, especially regarding details of any insurance cover that Parcel Masters may have registered with you. Regards, Susan Treweek