I ordered an induction hob and unfortunately received a ceramic hob, the hob was left boxed up for a few weeks and when it was finally installed nobody noticed the error until about a week later when a friend saw it and advised us what we had definitely wasn't an induction hob.Seems a silly mistake but the ceramic and induction hobs look almost the same and unless you've had an induction hob before you wouldn't know . I contacted Ship It Appliances who were extremely helpful and swapped the hob for me.That was six months ago and I am happy to say the induction hob works very well and looks great.In conclusion considering quality of the hob, the price and customer service I am a happy customer and would definitely buy products in the future from Ship it Appliances.