Although the surveyor was very personable when I saw the Short Survey I was surprised. He had not altered the report to acknowledge that I had taken up the carpets and stripped, sanded and polished the floors. In response to my NOT passing the survey and spending time writing to explain, I received a second version which was slightly altered. One section was undertaken so quickly that it made no sense. Linda, in Shepherd's office corrected it for me - she was very helpful. When I received the EPC I was very angry. I had told the surveyor I had put in underfloor insulation. This was acknowledged briefly, but page 1 stated that the buyers could improved the Energy performance by putting in underfloor insulation. I phone Shepherds again, spoke to Lynn, sent her a copy of the receipt from Ecoloongical Systems Ltd who supplied the materials for the insulation. She passed this on to another surveyor who phoned me, listened to me, acknowledged the problem and altered the EPC. The surveyor who came to my flat did a shoddy job and I ended up doing the work which he should have done. The women in the offi ce were great as was the surveyor who sorted it in the end. However, as a result, I would not recommend Shepherds to anyone.