The worst experience I have ever had with a company. The agent who visited the house was great ( as was the fitter once the issues he had were resolved) but from there it went rapidly downhill. The delivery week was given to me, but when the date arrived, it was a day all of the home occupants would be at work, and not one of us has a job whereby we could just down tools to be at home. After many calls, most of which were not returned to me, eventually a weekend delivery was agreed but it was a heck of a battle, and customer service did not exist, factor into this we had a dying parent in hospital and while I appreciate this is not sharps fault, they really did not seem to take on the extraordinary position we found ourselves in. I repeatedly stated the furniture could not be delivered to the bedroom, as the bed would still be in use, and it is a small room. The fitter arrrived, and had me in tears as he threatened to walk out as he had not been informed the delivery would be downstairs and not in the bedroom. Eventually, a manager visited and arranged for a second person to carry the stuff upstairs. This delayed the fit by over half a day. When finished the mirror was missing! That arrived on a day we were not expecting it, which was not agreed either. Sharps told us it would be at our convenience. The fitter for that did come out when we had arranged. The communication between departments is non existent and sharps make me feel it is my fault and not theirs. The staff in the contact centre have been as difficult as possible in wanting to help me, the customer who pays towards their wages,and I cannot stress enough that with customer service like this, the company are best avoided. Go to a local company who take pride in both their work and their customer satisfaction. This issue is still not resolved, and I am incredibly unhappy.