Everything. Wish we had never heard of Sharps. The design, survey, installation, customer services. Second class materials, second class design, absolutely no communication between the different Sharps departments. Biggest disappointment ever. They simply cut their own standard sized components to fit the space available so the only bespoke element is the fill-ins. Ignored important elements in a room that have to be taken into account and when speaking to the customer services to explain problems that have arisen are treated with absolute contempt. When pointing out their mistakes simply told 'well that is what you signed for' and then designer denies what was discussed. An absolute shambles. Apart from the design of the wardrobes being a total waste of space, other wrong sized units were supplied. When this pointed out to customer services we were told that what we had was what was agreed and as we had changed our minds it would cost us nearly £400 per unit to replace. On 2nd call with customer services, they hung up on us! Eventually only got sorted by contacting CEO and after they sent yet two more wrong size units. Eventually their 'senior surveyor' told us it was because at the time of ordering the units their standard dimensions had been changed but the designers and surveyors hadn't been told. So much for bespoke; so much for inter-departmental communication; so much for our 'signing for them'. They have lost several potential customers from people who have seen and know about our experiences. Most have decided they will have better bedrooms and fuller pockets by going to their local chippy. Their mistake. Our stress. No compensation from them and no reimbursement for larger units we paid for and smaller ones actually fitted. All we got was a cheap bunch of flowers which went straight in the bin as they just added insult to injury. Cheapskates all round. Except for their prices.