Anonymous
I will say that now they are finished I do like the look of my wardrobes, but the process was a complete nightmare. Fair enough, everything had to be taken out of the bedroom and distributed around the house. King sized mattress on the landing, etc. The job was meant to take two days so that would have been fine, but we had to live like that for FOUR weeks. The surveyor was incompetent. The two wardrobes were not positioned symmetrically on either side of the chimney breast, so the fitter had to move one of them. Then a side wall went into one of the wardrobes, which I had been specifically assured would not happen, blocking off some of the space to the side. That all took two weeks to resolve, with very poor communication about when the replacement parts would be delivered. As soon as it was signed off and I tried to put things in the wardrobes I found the integral shoe rack was unusable. Customer services only responded to my multiple calls and emails when I wrote a formal letter of complaint and threatened to take it further. Even then, they did not keep me in the loop. It was two more weeks before that was resolved and I could finally move things back in, because I did not know whether the remedial work would necessitate emptying the room again. Don’t believe the claim on the website that the parts arrive already cut to size. They don’t. There is industrial scale sawing and cutting, and the room is filled with sawdust. Then you have to dispose of the offcuts yourself. In our case, 5 heavy refuse sacks full. Take my advice, get a local joiner instead.
3 years ago
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