Stand out customer service when you need it most- boiler bust freezing cold “no sorry -too busy -tough!!” Days of fruitless frustrating searching. Not SGS not Philipa Gemma or Steve! They CARE They want to help and they do Thanks for making it happen Philipa, really thought you wouldn’t be able to help but you DID.Gemma your call on Sunday night!!! - Steve for the squeeze in visit Monday afternoon and your patience and determination coupled with charm and professionalism. At a time when good old fashioned values don’t seem to count much- it is so uplifting to find a company and people who hold to honesty integrity courtesy even empathy and really do care!! GO SGS.