My car was picked up for an interim service at the time agreed, it was to be returned between 4 and 6pm. I heard nothing all day, so was surprised to receive a call at 4.05 telling me that everything that needed doing would cost more than the car is worth. I asked what they said needed doing and how much each job would cost. They sent an invoice via email to confirm which said that the rear wiper switch was broken [it wasn't, and it still works now!], which they quoted £537.90 to complete, so I obviously told them not to do that. They said the bonnet release cable needed replacing [it doesn't], so again told them not to do that. I do wonder how they and I manage to get under the bonnet if this was broken!! That would have cost £247.50, and my nearside fog lamp was broken, for which they would have charged £117.70, as this is not a legal requirement, I again told them not to bother. They also said I had an oil leak, so the oil sump engine gasket and oil filter housing needed replacing, that would have come to £671.28. As the floor to my garage is clean, and I keep my car garaged every night, I fail to see how there was such a serious leak, so again told them not to bother. I did ask them to see to the anti-roll stabiliser link [front susp] for which they quoted £156.79, until I told them that my garage had said the part cost £18, with half an hour's labour, when they immediately dropped the cost by £30. They also quoted £167.18 for a ball joint front susp and £238.80 for a nearside top bearing strut. As these last three had been mentioned as advisory needing doing at some time on my last MOT, I instructed them to just do these three jobs. I then phoned my garage, who I wish I had gone to [lesson learned!!] they told me I was being charged at way above the correct rate, so I phoned back to ask the garage doing the work to stop, and deliver the car back to me. I was told this wasn't possible, as in the last 20 minutes or so, they had stripped all the defect parts from the car, and they couldn't be put back. I was trapped, but only had myself to blame for telling them to go ahead. I was told I would have the car back the following day. I was told to transfer the money [£606.36] to them immediately, in order for them to release the car. I phoned in the morning, and was told they were having trouble getting the parts!! I asked how long it would take to get them in, they didn't know. I phoned the garage direct, they said I would definitely have my car back that afternoon, between 4 and 6. At 4.30, I tried to phone the garage, no reply, so I phoned the servicing stop people, they said that the parts had only just come in, so were working on it then, but they didn't have any drivers to get the car back to me that evening, so it would be delivered between 8 and 10 the following morning. I found this strange, as the garage didn't open until 9am and it is half an hour from my home, and frankly, I had had so many lies, I wondered if I would ever get my car back. I phoned at 10 am in the morning, and was this time promised I would have my car back between 12 and 1pm. The car finally arrived back at 1.15pm. I took the keys and said goodbye. On driving it, the car had developed a squeak under the nearside bonnet. I drove it to my garage, who confirmed that the work done needed lubrication, and they did this for me, confirmed the work had been completed, they tightened up the nut where the squeak was, and all good. Lesson learned... You have no control over which garage completes the work, and think about it.. if you pay less than anyone else to do a service, they have to make their money up somehow, I now know how! They clearly don't understand the need to keep the customer informed, and lies seem to trip off the tongue when you inquire what is happening. You have to put your life on hold, as you never know when you will get the car back, and as they deliver to you, you have to be at home at all times, to be in to receive it. Not good, and I would never use them again, nor would I recommend them.