The actual garage where I took my car (as there were no drivers able to collect mine) couldn't have been more helpful. My complaint is with the dishonest telephone agents for Service Stop who pressure and lie to get you to agree to extortionate extras. ie £40 for a pollen filter (£8 from a reputable national supplier) £60 to replace brake fluid. Told I needed a fuel filter (replaced by main deeler 5 months ago) £60 for engine flush. When I queried everything with the garage owner none of the items were required. Won't ever use Service Stop again but I will book direct with the garage. My advice book direct with the garage it works out a hell of a lot cheaper.