I booked a service and MOT for my vehicle well in advance of the due date. I also paid in full when I booked. Just before the service date I confirmed with the office and also with the garage about the collection of my vehicle. On the day of the service no one turned up to collect the vehicle and no one phoned to explain. I started trying to make contact by phone but could not get though at all. I was not happy as to where my vehicle was going to be taken (A remote and dodgy industrial estate). I wasted the whole of that day and then had to make alternative service arrangements and reshuffle my work commitments. DO NOT USE THESE PEOPLE. IT MAY SEEM LIKE A GOOD DEAL BUT THEY ARE TIMEWASTERS. Credit where its due they have now fully refunded my payment.