Once the car had been collected everything went downhill from there. They contact us to say that additional work was required, which seems to be regular occurrence with this company. I had already spoken to a genuine Citroen dealer the day before and was informed additional parts were just recommended and not essential. The service stop Rep insisted that they were essential. The car was not returned within the specified time and there was no response to our phone calls. At one stage we were ging to report the car stolen as we were under the impression that it was a scam. However, we sent text messages requesting an update and were astonished at the "I don’t give a stuff" attitude from them. The car was returned but over 3 hours late. The sub contract mechanic, even informed us that the additional work was just a recommendation and NOT essential. If we had agreed for the additional parts to be sourced and fitted through service stop, the cost would have been £120 dearer than if we had taken it directly to a genuine Citroen dealer. Don't forget the +VAT. We will certainly never use this company again and urge anyone considering doing so, read all reviews and NOT just the ones detailed on their website. 06/10/21