Booked service and MOT for 4yr old VW Polo with 12,000 miles on it. Paid upfront, because I used them last year, car has done 2,000 miles since and felt I could trust them! However had a call from garage to say they had a problem with sump plug, which they must have removed last year, needed to be replaced but had to pay upfront couldn’t release car until I had paid another £393 for extra work, felt it was extremely expensive, but felt the car was been held to ransom, told it couldn’t be driven without this work been completed, however I shall never use the company again!