Two dozen red roses were ordered by my husband for our wedding anniversary. They arrived on time, but despite following the cut and care instructions, they had started to deteriorate within 2 days, I took photos and emailed customer services who told me the 3 day guarantee / complaint limit applied and so I was too late to complain by 24 hours. Delivered Wednesday - so day one Thursday, day two Friday, day three was Saturday- when I complained. Within 5 days all the roses were dead, with mouldy heads and stems. As a comparison I had some from Marks and Spencer's bought in store, which are guaranteed for 5 days and mine have lasted 10 at a fraction of the price. As a result I have cancelled my 2nd order for a friend's birthday arrangement and ordered with Marks and Spencer online - more expensive, but I'll pay the extra for the quality and support. I will never use them again.