Ordered $1000 worth of skin care and cosmetics November 26 and until now it hasnt arrived. I emailed them and made me wait for 6 days... NO reply. I rang them and asked me to wait for another two days to do investigation, unfortunately, no email and phone call received from them. Today, I rang them 4 times as everytime they transfer my call to supervisor, itcuts off (funny coincidence). The last conversation I had is with Diana.... gosh I cant understand what she is saying. To supervisors, Please review her phone conversation skills, she needs more training. She told me someone going to ring me today but I doubt it will happen. If they cant reply to all my emails before, phone call will never happen. I feel so frustrated, they DONT EMPATHIZE. They’re saying theyre busy right now, I need attention and action as well as my order was way lot earlier than Christmas shopping. It is Christmas and instead of buying new things I cant do it because Selfridges has my MONEY!!!!!!!!!!!!