I have ordered gifts for friends from the selfridges website, both times paying for the highest delivery option to ensure the parcel arrives on time and in good condition. Both times I have been horrendously disappointed. Exceptionally poor customer service. The Box along with the PURSE were smashed up and crumpled. The box was a state, torn and stamped on! Definitely will not be recommending ordering online from Selfridges to anyone, unless they want a botched parcel and item. Ridiculous that this has happened twice and by such a supposedly “reputable” company. Absolute jokers and terrible terrible service, considering I paid £8 for delivery. Will definitely not be ordering from here again!