Avoid this company. This is worse experience we ever have by buying online. We bought Hoverboard in the beginning of August (4th) Hoverboard Worked for 20min. Sending back and paying 17.50 for that the following day. Received back in a four weeks, still not working. Raised complaint twice. They just ignored everything by saying :'' Our engineer is looking at the issue with your Hoverboard and your item will be returned soon. '' Never happened. Yesterday 9th October they contacted us by email saying our Hoverboard is ready to be dispatched... By that time we got our money back from our bank. This is the worst customer service. Shame on you!