My daughter and I have been using Sean Hanna for years .Recently we have started having my granddaughters hair cut there too. . We are loyal customers who appreciated the old style loyalty card .We knew that we received a 10% discount if we always booked our next appointment. We are not happy with the new card system. The initial deposit of £10 on the card may have lulled us into a false sense of security but when I realised my reward totalled 58 pence, when in past I got at least £5.I felt conned .I know I can upgrade card but double or triple points is not 10% I am disappointed in Sean Hanna. We have loyally remained with a stylist who has got more and more expensive as she has risen in seniority and do not wish to make a change but may now consider doing so