The lady washing out my colour asked me to hold my hair whilst she washed another part of my head. This lead to staining on my fingers and newly shellaced nails. I showed her this and was given hair spray to remove, which didn't work and then stain remover, which also did not work. I will now have to incur an additional expense to have the shellac and stain removed from one nail and repainted. 2 days later the stain is still very prominent on one finger and nail plus the staining around my hairline was not even removed/touched, so I have a stain all around my forehead. I was charged £100 which for me is a lot of hard earned money, so I would expect a much better service. I was pleased with the colour and blow dry, but the overall service was not as good as it should be. I went to Canary Wharf branch receipt ref. tx110281. Thanks