BOTCHED Balayage Tried to email head office, none of the emails seem to work. Really wanted to email to ask for the promotion of balayage to stop as what I saw on pictures and really wanted was too far from what I got. The service was rushed and was told after to get it lighter, might need a few attempts which would cost me over £300!! If I knew this at the beginning, I would have gone somewhere else as my hair is naturally light brown! Feeling even worse going back after the stylist said she would correct it making it lighter, she instead proceeded to add thick chunky colour blocks through the front when I asked many times to ensure it was kept natural! It now looks ridiculous! got my graduation on thursday & am feeling at a complete loss! Phoned another salon called Nero went to see them & they were horrified asking if I'd seen the back, I said I hadn't and it was pretty obvious that the back wasn't as half as light as the front. Also where these horrible chunky sections were, I now have a hideous line across so it looks like dip dye or box dye which was never what I wanted. I asked for baby lights at the front just to ensure it was kept natural, just wanted it lighter. Couldn't have been further from it, anyone considering this, please research and go somewhere else where the stylist really listens to you, not just rushes when you're paying a lot of money for this! If I knew this would happen, I would have never even considered it! So anyone drawn in by the promotional video, please please go somewhere else! My stylist did not even wear gloves or put the hair in packets, hence why it did not go light enough in the first place! Having done the front right first and ending up at the front left has also made my hair look ridiculous as one side is brighter than the other, with the back just looking brassy! Considering it's meant to be balayage it doesn't even look like ombre, there is nothing natural about how it now looks!! Please, please anyone reading this, go somewhere else!!!