The only reason I've rated this a two is because the coffee was great, head massage very nice, and products smelt great.. I've had my hair cut at Sean Hanna twice now. First time I was happy with the cut despite being double booked and taking over 2 and a half hours for a simple cut and blow dry.. However the second time I was absolutely appalled, the hair dresser spent about 5 minutes asking me what I wanted, despite not being able to speak an awful lot of English, and then just cut what I assume he thought I meant. I left nearly crying. I will not return 1) because I'm now going to have to wait to grow out my hair and get it back to a decent length.2) I prefer to decide myself what style I want, instead of leaving it to someone else.