I am really disappointed with my appointment I had yesterday. My appointment was at 3pm, I had a phone call at 2pm asking if I can change my appointment to later as the hairdresser was running late. I said on the phone I was really sorry but I couldn’t change it. The lady then said that I would have to wait because they were running late. (What was the point of asking if I can change my appointment time in the first place? I clearly had no choice!) When I got there I finally had my hair washed at 3.35pm! So I was sat doing nothing for 35mins. To top it off my hair wasn’t even washed properly and the lady who gave me my ‘Seanhanna head massage’ was so miserable. She wasn’t smiling and was scowling to the point where I felt too intimidated to even look her in the eyes. She was very off putting, and although I have sympathy that she was learning, she clearly never heard of a service with a smile. I was then sat from 3.50pm till 4.25pm with cold wet hair dripping into my ears as I was still waiting for my hairdresser! Granted he did apologise but another 35mins of waiting only this time I’m shivering cold! It took him all of 10mins to cut my hair, and then he had to rewash it as the lady who ‘washed’ it to begin with didn’t get all the shampoo out! I then had my hair blow dried, he didn’t even part my hair into sections like I normally have done and just rushed it! £102 later I finally left the salon at 5pm! Ridiculous, and poor service. This is the third time I have had an experience like this. Not on.