I have been a customer of Sean Hanna for over twelve years at the Sutton branch. In that time Gena my stylist has always given an excellent service both in regards to my hair and her customer service skills. It has always been a pleasure to be pampered with the mood lights and massage chair at the wash basin to the head massage and then the warm cosy towel wrapped around your head making you feel warm and pampered. I have always received an excellent service from the point of entering the salon to leaving from all staff and have always given excellent recommendations of the salon to anyone who is looking for a new salon. However on my last two visits I have been deeply disappointed in the service received by the staff washing hair and the Indian head massage. Both have been sultry in their manner the first wanted to talk to other staff instead of focusing on the job in hand . I was sent back to my chair with no head massage no towel and dripping hair round my shoulders, also no offer of a drink. She had to be asked by Gena to do a head massage which ended up an unpleasant experience due to her being sour faced and looking out the window . The second visit was not any better with no wash chairs working so no leg and back massage no lights the head massage was only done to the top of my head and no towel wrap. On being placed back with Gena she was asked to get me a drink which she then turned to Gena and said "What does she want". Firstly do not like to be called "SHE" and secondly I could of been asked what I wanted to drink. Whilst waiting for Gena to finish the previous customer I had time to look around the salon. Broken glass in the back of cabinets in the public area, the rubber foot bars rubber falling off and several customers slipping on the shiny floor. I even saw staff putting talk on the floor where they worked so they would not slip while working. It is not cheap at Sean Hanna for a top stylist and the overall experience is important. I am sorry to say that my past two experiences have not come anywhere close to the levels I have previously received and cannot comment to any other person if asked other than negatively. If it was not for Gena I would be looking for another salon. Its about time somebody took an interest in staff after training and also visit the salons with open eyes. Increasingly disappointed.