If I could give zero stars for scs I would. I purchased a sofa from them and, as they were offering free carpet fitting as a bonus, I did that too. They came and measured the stairs where the carpet was for and Muttered something about a payment to the fitters. As I had company at the time I didn’t stop him from rushing off to explain what he meant by that comment. I looked at the invoice when he had gone and it said I was to pay the fitters £60. When I queried this with the store (after a couple of wasted hours trying to get an answer from the store) they said they had deducted the fitting from the original total, that was not the case, they had only taken £35 from the total, they assured me they would rectify the problem. The fitters arrived saying they had brought a bedroom carpet, when I told them it was for the stairs they disappeared to the van and rang the store who then called me to say I was supposed to have taken up to old carpet and disposed of it, news to me, and if the fitters did it it would cost an additional £30. They took up the carpet which I later had to lug to the tip alone. They asked to use my vacuum cleaner which I gave them, this they kept forcing it to try and pick up when it was over full and broke it completely. I didn’t notice this until they asked for £90 for the so called “free” fitting. Apparently free fitting doesn’t apply if the stairs have a turn! the sofa arrive after this fiasco, from the start it was uncomfortable but I thought if it had a couple of months for the leather to wear in it would be alright, no it got worse. One side of the sofa has dropped down. They sent an engineer who did a repair only for it to drop again a week later, they are insisting I have a further repair done but I don’t consider this furniture to be fit for the purpose it’s intended. I am the only person that uses it, who knows what it would be like for a family . I’m currently trying to get them to take responsibility for the problem, but so far their attitude is the can only offer a repair, so much for their after care policy.