Ordered a new sofa for £2550 and paid in full
18 weeks later it arrived. (Not 12 as promised) sofa was damaged in several places. Long arguments with store and customer services who wanted to repair it. I said no I want a refund or replacement. After several weeks arguing agreed a replacement.
Replacement sofa arrived a few days ago and this one is also damaged. Tried getting hold of store manager several times with no response. Now attempting to escalate it and attempt to get a refund so we can go elsewhere.
Avoid this joke of a company at all costs!
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