Purchased furuin April and 2 weeks ago, received a call to say, I have made a hate back claim, and £399.00 has been returned to my back, I immediately rang my back who confirmed, no refund has been paid and they have no confirmation I’ve claimed a sexton 75, after explaining this to several members of staff, I was called a liar and my 82 disabled Mother was phoned on several occasions, informing her they are coming to collect her furniture. Finally got a call from a call and was told I would be called back in three days, after she looked In to the issue, however no call, so when I phoned . Was told , she was waiting for accounts to get back in touch, 4 days later, get a call at 16:55, to be told, it was a mistake, as it was the customer before me, who was a Lloyds customer, it was meant for and it wa an human error. I could t believe this and said thenwhy did your member of staff read me email from my bank apparently and even read my bank card number, I requested I wanted to take mattet further, as I was not satisfied and then told, well you can, but it will come to me. So I asked for prof of email from accounts and ensured she had my correct email address, after no correspondence for 3 days, emailed the woman and received a very rude, sarcastic response, quoting “ oh obviously I’ve made a mistake and in her opinion have answered me in a timely manner and the rude member of staff and been dealt with and it was confidentialy. So now I’ve responded by informing of my consumer rights and wish to take the matter further, again request name and contact details of person above her. I will not leave this, being called a liar and the way my another was treated was appalling and unacceptable. A sorry and rude behaviour does not contest it with me, and I will take it as far as possible. Who the hell do they think they are???