I’ve already completed a review. I feel quite upset with Scrivens on the basis when I brought my glasses I was not made aware of the offer which was on at the time. A none customer told me, when I queried it I was told only the manager could make the decision. I rang again after the bank holiday and was told only head office could make the decision if I should receive the offer, the offer which I should have been advised of at the time of me buying my glasses. I was phoned and told as a “goodwill jester” I would be given the offer!! My concern is as a valued customer I should have been given this offer, not as a goodwill jester, but because I had brought my glasses at the time the offer was on.