Fuming! Didcot branch customer service is a farse. My mother went to this branch, had a good eye test but when it came to selecting new glasses the salesman was very pushy, showing her only very expensive frames when she'd informed him of her budget, when she went to collect her glasses they didn't fit them, resulting in the sliding down her nose literally every few minutes. When I saw this I insisted she return to the branch and get them fitted correctly, I also contacted the branch myself and spoke to a lady who was relatively disinterested. My mother did this but was very upset as the same sales assistant was rude to her when she explained they weren't fitted properly, his response was "well how do you know?" not only that he took the glasses from her without even looking at the fit behind her ears adjusted them and handed them back. She wears hearing aids also, and mentioned that her tubing was not long enough on one side, again he was rude, huffing and puffing no less! This is completely outrageous, in my own experience scrivens customer service is excellent at my branch, but Didcot either need retraining or sacking! Needless to say they've lost her business, she will not be returning.