ScriptUp team and Harry Nott, who was my reader, were very accommodating to my requests. I sent a list of lengthy notes prior to his read. He was very kind to take it in, as he evaluated my script line-by-line. He offered actionable suggestions, one of which helped to crack my ongoing script problem. While he was lenient about my script, he was able to provide direct and precise comments. He was super responsive and speedily turn-around. He generously gave me an additional 30 minute call time to patiently show me through all my questions with a record. It was extremely helpful for me as an ESL writer. The only issue I had was the Arc Studio Pro subscription was confusing with its' agreement, but it was not ScriptUp's fault. Soon they found out the change of plan, they refunded the part of payment, no question asked. Pleased to recommend other to try out the service.