Nick from Screen-tec arrived at my house in central london with 2 vans, said there wasn't parking and then said i would have to pay for the parking ticket if he got one. I pointed out that every job in central London had the same restraints and wasn't my liability, at which point he said "I will need to call the office". It was 19th december and near freezing, so I said I would wait inside. After 5mins the vans simply drove off. No follow up, no effort. I called Autoglass (after an hour as I assumed they were looking for parking) who had made the booking via Screen tec and they read the notes on file which claimed the customer was too busy because he was eating lunch. Appalling communication, effort and general lack of courtesy. I can not comment on their repair work but I can say the technicians I encountered could not have cared less and I will never use this company again.