It all fell apart after 1 missed call. I missed the one call to arrange pickup of my car. Which I called back and then arranged pick up. I then received an email from scrap car comparison telling them to call them to arrange pick up or to let them know if I wanted to cancel. I called this number and got through to some agent who asked me what car it was and where and what was wrong with it. and then proceeded to quote me a different (£80 more) than what had already been agreed on. The agent didn't seem to really know what I was to do next as I just wanted to make sure it was still going ahead. So I then found a number for scrap my car head office spoke to a lady who wasn't very helpful but said they would call me back but they never did. I then received a call from the actual scrap company who was collecting my car that day to let me know the exact time they would be at my address. The actual collection was fine apart from the collector who I was giving the car to didn't fill out the V5C which i didn't feel right about and the money wasn't going to be transferred at the same time. So at that point i had handed my car over without receiving money or the V5C filled out. I spoke to scrap my car during the transaction who told me there was an email with their details on it and i can fill it out with that info and that the payment would be made at 6pm later that day. Both of which was correct i did receive the money and they had sent me the info of the trader. It just didn't feel safe and almost felt like a scam although it wasn't. I have then since received emails saying the collection has been cancelled and I'm currently emailing back and forth to clear it all up. The whole thing was very confusing. everyone I spoke to was not on the same page and giving me different info every time I spoke to or received contact from them.