Absolutely appalling company. They messed up right from the beginning when I switched to them and they entered my meter readings incorrect which took two months to sort out! Then fast forward 8 months to moving house and having to stay with them as we were still within the contract period, once we’d moved I realised the switch over to new property was taking a while so phoned them to find out what was going on, they had cancelled my new account and seemed to have no record as to why. Ok, that’s fine, I told them, we’ll just pay the current supplier (eon) while we switch to a new supplier instead. Scottish power advised me on several occasions that they had never supplied my new property and that I would not be billed by them. Fast forward 6 months to November and after having had no contact from them and assuming all was well, they send me a bill for the period after I moved into my new house, the one they themselves told me they had never supplied! This is a seemingly never ending saga and I have now raised an official complaint for the second time (the first was never responded to) Do not switch to this company, they are by far the most incompetent and difficult company I have ever had the misfortune to deal with, I wish I’d never heard of them. They never answer the phone or respond to messages and emails, they seem to be absolutely clueless and departments don’t communicate. I wish I’d never heard of them, when all of this is finally over I will never use them again