Received a call as my current supply was coming to an end. He first mentioned a competition I had entered and went on to talk about my energy supply. We spoke for a while and came to a deal which was very reasonable. I was asked to send a meter reading once when I joined. Never received a reminder after that. Never received a notification that my bill was ready to review online. 5 months in, I receive an email to say they have reviewed my account and my bill will be raised my £11.65. Baring in mind my account was in debit less than what would be due on my next bill. Not impressed!