I gave one star only because give none was not an option. They are without exception the worst company I have ever delt with. They had the wrong address the wrong meter reference number and the wrong amount on my bill. I have been in communication with them for over a year now on this matter and in this time they have done nothing. And today I had one of their call centre staff hang up on me. She said that she was going to workout my billing and asked me to wait I waited for about five minutes then the line went dead I called back and after forty minutes managed to talk to a call staff member called James I told him that I had been speaking to a lady called Karen who said that she had been working out my bill, he left to go and speak with her, when he returned he never mentioned anything that Karen had done so in my book she had done nothing and had hung up on me James started to ask me about my bill then started to talk over me and not allow me to put my point across and then started to give me wrong information, he came across as rude and condescending, by this time I could feel myself getting angry so I decided to end the conversation. I now feel that I will not get my billing issue delt with and I have never been treated so badly by any company in my life.