I WOULDNT EVEN GIVE THEM 1 STAR - AVOID AVOID AVOID. All I want is my Gas Meter rotating on the spot its on and moving back onto the wall about 4 inches behind it, because THEY fit it wrong in the first place when the meters were last fitted way before I lived there. I bought my house in SEPT 2016, and have STILL not had my problem resolved. I finally got it to be an 'official complaint' since April 1st 2018 dealing with some woman called Lynne and her boss Graham, both of who do absolutely nothing for you and just dont care at all. We've had countless visits from engineers over the last 2 years and finally in May 2018 they acknowledged what needed to be done, and that it would be done. Since then we've had 2 more appointments for an engineer to come out, the 1st one nodody bothered turning up at all, which my partner had taken an unpaid day off work to be in for, for us to get a call a few days later with a pathetic excuse as to why they never came 'the system is glitching'... the 2nd appointment was then cancelled the day before it was due to happen, and since that point which was 2 weeks ago, Ive not heard a thing from them. I rang to get an update and was told id get a call back, which I obviously havent STILL. A company this size cant have a 'system glitch' for that long, its not possible for them to run if thats happening so thats obviously a huge lie. The entire place is a joke and has made my life hell for ages. Theyre staff are even worse, they dont actually care about the customer at all. Im literally at the highest point I can go and yet STILL they do NOTHING. If I knew anything about the law, id be suing them big time!! AVOID THIS COMPANY!!!