Pathetic incompetent company. We moved house and still waiting for our refund of £40.64. Yes it may not seem like a large amount but it is the principle that matters. How they treat their customers. No customer service at all. Manager never available when asked, the agents point blank refuse to hand over the phone to managers. All I got is promises that I will get my money. 2 months has passed and nothing. The other thing is no matter when you call their contact line you always have to wait at least 30 minutes before you actually get to speak to an advisor who can only say this is all I can do and the manager is unavailable but will call you back, yeah right. They never call back. Who is going to refund me for all the calls I made and my time? Definitely not Scottish Joke power. I also requested a transcript of the call I received from the complaints department as the guy was incompetent when I challenged him he was unable to answer or was making up things just to say something else to the same question asked 2 minutes later. Still not received that either. Scottish Power are not even keeping the law.They have the worst customer service ever! They should not treat their customer like this. Horrible!! Also they have violated the data protection law which I can prove so I am going further with that too.