Had boiler cover with them for a while. When the boiler didn't come on after Summer we called them. They sent an engineer from a company called Rightio to inspect the boiler. They decided it needed a PCB board. A couple of days later we called for an update. Somehow Rightio had managed to get it onto the Scottish Power system that our four year old boiler should be condemned and so Scottish Power decided to cancel the agreement but actually took our monthly payment that very morning. Many phone calls to both companies didn't get us anywhere despite the fact that Rightio have it on their system about the PCB board. They have both left us with no heating or hot water. Total incompetence from both companies. I am no loner a Scottish Power customer nor hopefully Rightio.