Re: Where is my refund? ! I gave Scottish Power a final meter reading on Friday 3 August 2018 when I moved out of my property and was told it could take up to 14 days for the refund, On Monday 20 August 2018 over 14 days after submitting a final meter reading and receiving an e-mail earlier from Scottish Power the refund as still not been refunded. I rang customer service on Monday 20 August 2018 to be told it would be refunded in my bank account within 48 hours, 48 hours later and still no refund. Terrible service received and false information given. I am due to move into my new build home in September but will not be using Scottish Power to supply my power due to this terrible service, I will be looking for a better supplier which won't be hard to find, 1 star is too much for their customer service team and managers. The longer SCOTTISH POWER holds onto your money the more interest they make.