As a someone returning to cycling with little knowledge of current bikes and the smart trainer I ended up buying I found all of the staff knowledgable and approachable. The ability to try the trainer on Zwift was great as I was happy that it met my needs. I brought my bike and they swapped out the cassette and checked and set up my gears, something I would have no doubt struggled with, I managed to find a couple of bargains in their sale while I waited. A great example of why you should support your local independent shops. And the final cherry on the cake being that the trainer was cheaper than anywhere I could find on the internet 😀. Could not have been happier with my visit.