As a mother of three, this is the worst experience that I ever had doing online shopping. Scandiborn customer service does not exists. I bought two sandals for my boys, one came damaged (strap broken), the other was the wrong size. After many polite attempts to contact customer service for a replacement, I got different emails, with different responses. I was asked three times from different people, to provide photos is the items, when they were attached on the first email, then when I responded my choice for exchange nobody reply for 4 days! After 8 days of fighting to get my refund I got a label and now I have to make extra time to take it back to a collection point. The whole experience not worth the time this is still taking me! Plus, I don’t have sandals for my children. Now, who knows when/ if they are going to refund the full amount. Really not worth it. It is disrespectful and inconsiderate to parents who are so busy with life, work and children.