Although i just received my shipment today I feel compelled to leave the first of what I believe will be many positives reviews for these products. I live in the United States, the shipment did arrive within the 10 business day timeframe and the progress of the shipment was easily tracked. I was pleasantly surprised at the exceptionally good condition of the package/box considering the distance travelled. Kudos to the Royal Mail and USPS! I cannot express how excited I was to see these products so nicely wrapped and packed. The packaging of the actual product itself is very nice, professional. All of the above give way to the importance of quality this company delivers. I have always been fortunate enough to try nice, high end skin products for several years now and I’ve not been so excited to get started ever as I am with these Sarah Chapman goodies!! I will definitely be reporting back on my personal experience with the products but so far you get 5 Stars easily with me on first impressions!