After reading rave reviews about the introductory bespoke facial, I decided to treat myself and book an appointment. It is apparently considered as one of the best facials you can get in London so I was really looking forward to it! What I experienced today was a nice facial, certainly pleasant, done by a professional. However, there was nothing exceptional about it, and it didn’t feel different from other facials I’ve done in London for a much lower price. My skin was nice after the teatment but again, nothing special either. What I really didn’t like on the other hand is that you are pressured to buy products and book more treatments, which is quite annoying and not particularly relaxing. I also found out that my treatment was 170 pounds instead of 165 because of the LED lights. It’s obviously not for the 5 pounds but it’s not what I had booked initially and I wasn’t aware that I had to pay more for this. I just didn’t find it very client friendly and again, it makes you feel like all they care about is your money. Basically, there are lots of other places where you can get equally nice but much cheaper facials. I’m happy to pay more if I get a real quality product, here I simply didn’t find it was justified. Don’t get misled by reviews in magazines that may be more trendy than objective...