Poor customer service experienced as senior citizens - went into branch to arrange changing our 123 accounts into a joint account but were told on the info/help desk that would have to sort out direct debits ourselves - total lack of awareness as to assisting less savy OAP's. Will change to a service provider who provide a more sympathetic approach to elderly customers.
5 years ago
Santander has a
1.4
average rating
from
424
reviews
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