DON'T use this bank. I'm at sobbing at home because of their treatment of me, then justifying it by saying 'it's our policy'. I own and rent out a large caravan in Pendine sands. Last year I took a deposit from a gentleman for his holiday this August. I gave him my phone number and my details. He then lost these details, so to contact me he went into his bank saying he couldn't contact me and that I must have scammed him. My card was stopped and my account locked. There was no pre warning, email text or anything, and the only reason I knew was because I tried to pay for diesel and my card wouldn't work, forcing me to call them for an explanation. I found his number on my bookings and called him. He was extremely embarrassed and said he'd call his bank right away, which he did. Santander then called again and I updated them. They said they'd lift the block when I could prove I'd given the service paid for. How do I do that when he's not taking the holiday until August? I've just called again. Once again I was asked for proof I'd provided the service so I had to say AGAIN what had happened. I was told it's policy to stop a bank card in this instance. I feel this is very wrong as this could have been sorted out easily without this. I'm really desperate. I'm going on holiday to Cyprus with my two elderly parents on Sunday. How will I pay for anything? What can I do? I still can't use my account. The one thing I WILL do is this... Change banks. I've been a loyal customer of theirs for almost 20 years. Such appalling treatment doesn't deserve my custom.