I purchased a salter 3in1 snack maker, Thank heavens it was through Amazon. I plugged it in and followed the instructions carefully to produce I think the best two waffles I have ever eaten. HOWEVER I then reloaded again following the instructions. I waited for the steam to stop it didn't instead it turned to smoke, I immediately disconnected from power. On trying to open the unit it fell apart, all the plastic parts had melted including the plate retaining clips. I contacted Salter Customer Service the next morning who could do nothing except suggest I return the item to the retailer. Contacted Amazon, no problem the unit was returned the following day. This is why I shop at Amazon. On reading the reviews I understand that this is not the first time this has happened with regard to the Salter 3 in 1b.