Incredible service start finish. A pen had leaked in my bag over my university tunic whilst traveling home from placement. I contacted customer services on the monday evening as to see if i was able to replace it as they have the universities logo and course on. Tonia replied just after 8am on the following day with a link to order. I then emailed to ask over delivery times, to which Tonia again replied with in the day with a tracking number for my order and that would arrive by the end of the week. which it did. I cannot thank Tonia enough being a student on clinical placement is incredibly stressful never mind ruining your uniform on top. The whole process was stress free, well communicated and incredibly quick. Thank you so much.